Email: Customer Name: MRT Card Serial Number: Dear Customers: Thanks for your long time supporting and concerning! In order to offer you user experience and make our quality, software functions, and service best match your needs, we make this questionnaire, please fill in the blank with any of your comments or suggestions, we will listen to your opinions with an open mind, your suggestions are our Inexhaustible motivation! Below are the contents of this satisfaction questionnaire, for choice question, please select the answer that mostly matched, thanks. 1. From which way do you get the most news of Hard disk data recovery and disk refurbish? professional websites & forums (like HDDGURU FORUM ) official websites of data recovery tools social platforms (like Facebook) from peers in this field (others) 2. How do you improve your professional skills to the largest extent? professional websites & forums (like HDDGURU FORUM ) official websites of data recovery tools social platforms (like Facebook) from peers in this field accumulated experience data recovery seminar (others) 3. What is the main content of your business? data recovery disk refurbish data recovery & refurbish for rest purpose 4. What factors do you think will affect the trend of this market most? brand reputation product quality service price (others) 5. Which do you value most when you purchase a good quality product? product itself brand reputation R&D productivity after-sale service product upgrade 6. Which quality indicator do you pay more attention to? designs compatibility stability functions (others) 7. Are you satisfied with MRT hardware card design? very satisfied just so so not satisfied 8. Are you satisfied with our packing? very satisfied just so so not satisfied 9. What do you think of our products’ quality (hardware card and all the accessories)? excellent very good fair poor very poor 10. Compared with other professional data recovery and disk repair tools, what do you think of our price? pretty low low almost same high higher 11. Compared with other professional data recovery and disk repair tools, do you think ours gain high cost-effective? pretty high high almost same lower than others pretty lower than others 12. What do you think of our service? (1)before sale service: excellent very good good poor disappointed (2)consultant service: excellent very good good poor disappointed (3)after-sales service: excellent very good good poor disappointed 13. Do you satisfied with our service and technical support? (1)timeliness: excellent, quick response to your feedback good, response within one day after we feedback poor, comes too late (2)dealing result: excellent very good good poor disappointed (3)dealing fee: high reasonable low 14. What do you think of the installation of MRT hardware card and software? very easy easy normal difficult extremely difficult 15. How do you learn to use MRT? manuals in MRT web training MRT technical support long-time using experience 16. What do you think of “MRT common tools” utility? excellent very good good poor disappointed 17. What do you think of “Data Recovery tools” utility? excellent very good good poor disappointed 18. What do you think of “Western Digital” utility? excellent very good good poor disappointed 19. What do you think of “Seagate” utility? excellent very good good poor disappointed 20. What do you think of “Hitachi/IBM/HGST” utility? excellent very good good poor disappointed 21. What do you think of “Samsung” utility? excellent very good good poor disappointed 22. What do you think of “Toshiba” utility? excellent very good good poor disappointed 23. What do you think of “Fujitsu” utility? excellent very good good poor disappointed 24. What do you think of “Maxtor” utility? excellent very good good poor disappointed 25. What do you think of “Maxtor” utility? excellent very good good poor disappointed 25. What do you think of “SSD (beta)” utility? excellent very good good poor disappointed 26. What do you think of our software upgrades? excellent very good good poor disappointed What functions are most needed in your opinion? Your other comments and suggestions: Your questionnaire is done. Thank you for taking time out of your busy schedule to help our investigation work. Thank you for your active participation! wish you a happy life! If you have other questions that you want to solve or feedback, please contact us: sales@mrtlab.com info@mrtlab.com customer@mrtlab.com
